The most common problems with the Account Lookup Station, causing a student network account creation to fail, are:

• Not yet registered
• Student entering information incorrectly
• Mismatch between student's real birthday & what Datatel system has
• Mismatch between student's name & what Datatel system has
• Wrong student ID number being entered

Error: "Sorry, we cannot find you in our system"

Check Datatel for exact name spelling, correct birthdate, and make sure they are using the correct 7-digit Datatel id.

Existing Blackboard account?

If a student activates their account on or off campus for Blackboard they have also activated their network account for computer labs and Hawknet.